Microsoft® CRM 3 For Dummies® (For Dummies (Computer/Tech))

Microsoft® CRM 3 For Dummies® (For Dummies (Computer/Tech))

Microsoft® CRM 3 For Dummies® (For Dummies (Computer/Tech))

Editorial Reviews
Book Description

  • Microsoft’s Customer Relationship Management (CRM) is a solution designed primarily for small- and medium-sized businesses to provide a unified view of customer information and interactions through integrated sales, marketing, and customer service features
  • Featuring more than 40 percent new content, this latest edition covers the new features and enhancements made in the latest version of Microsoft CRM
  • Explores the key features of Microsoft CRM, including getting started, navigating the Microsoft CRM system, and customizing the system
  • Addresses working with accounts and contacts, collecting leads and handling opportunities, entering sales forecasts, working with cases, using the knowledge base, managing business units, running reports, and more

    • Microsoft® CRM 3 For Dummies® (For Dummies (Computer/Tech)),Joel Scott,David Lee,For Dummies,0471799459,Business Software - General,Computer Bks - Accounting Packages,Computer Books: General,Computers,Computer Software Packages,Computers / Business Software / General

    Mathematics Book

    Microsoft® CRM 3 For Dummies® (For Dummies (Computer/Tech))

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