The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
Editorial Reviews
Stephen Northcutt, Director of Training and Certification, The SANS Institute, May 2004
If you are tired of ‘management by hair on fire,’ read this book and consider it carefully.
Jan Vromant, ITSM Consultant, May 2004
The easy mapping between the Visible Ops phases and any maturity model validates the compelling logic of the book.
The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps,Kevin Behr,Gene Kim,George Spafford,Information Technology Process Institute,0975568612,Computer Books: General,Computers,General
Mathematics Book
The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
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