Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)

Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)

Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)

Editorial Reviews
Book Description
Designed and written for supervisors and managers who are responsible for hiring, training, coaching, and motivating customer contact employees who deal with upset, disappointed, or unhappy customers. Discusses how to help these customers and keep them coming back even after experiencing a problem. Softcover. DLC: Customer services.

Book Info
Designed and written for supervisors and managers who are responsible for hiring, training, coaching, and motivating customer contact employees who deal with upset, disappointed, or unhappy customers. Discusses how to help these customers and keep them coming back even after experiencing a problem. Softcover. DLC: Customer services.

Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)

Knock Your Socks Off Service Recovery (Knock Your Socks Off Series),Ron Zemke,Chip R. Bell,American Management Association,081447084X,Business & Economics,Business / Economics / Finance,Business/Economics,Customer Service,Customer relations,Customer services,Management - General

Mathematics Book

Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)

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