Call Center Success: Essential Skills for Csrs (Crisp Fifty-Minute Series)
Call Center Success: Essential Skills for Csrs (Crisp Fifty-Minute Series)
Editorial Reviews
Book Description
Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better service.
Learning Objective: To explain the basics of providing high quality customer service. To describe the six elements of professionalism. To explore how to understand and respond to customer needs.
Book Info
A guide for customer service representatives to handling the challenges of the job and representing the company with friendliness and dignity. An interactive foundation for learning to build good customer relationships. Softcover.
Call Center Success: Essential Skills for Csrs (Crisp Fifty-Minute Series),Lloyd C. Finch,Crisp Learning,1560525789,Business & Economics,Business / Economics / Finance,Business/Economics,Call centers,Customer Service,Marketing - Telemarketing,Telephone etiquette
Mathematics Book
Call Center Success: Essential Skills for Csrs (Crisp Fifty-Minute Series)
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